Is Managing Customer Data From Multiple Channels Impossible?
GoSELL - Archive, Create Unlimited Customer Information Group From Multiple Channels
Help you store and manage customer information from a variety of channels, making sure you don't miss any customer information. Easily manage and create different customer groups for customer service and implement effective marketing campaigns.
Manage Strictly Customer Information
Take Care of Old Customers, Attract New Customers
01
Store all customer information concentrated at one place
Easy to manage information optimally and efficiently.- GoSELL allows the creation and storage of unlimited customer data in Vietnam as well as countries around the world.
- All customer information is saved and managed by the system on a single management platform.
- Store all customer information by full name, address, email, phone number, date of birth and gender.
- Automatically collect and manage customer information from a variety of channels: Website, App, in-store sales, Landing pages and sales via e-commerce platforms such as Social media platforms quickly and fully.
- Automatically synchronize customer information on the website to the sales app.
- Enables adding/editing company name and tax number in customer profile.
- Allows sellers for adding phone numbers and emails all at once into administrative page.
- Permits buyers to add their phone numbers and emails all at once into their profiles.
- Enables the entry of customer debts, including debts stored without the GoSELL system.
- Customers can freely choose one of the phone numbers/emails stored in the profile when paying.
02
Easy to find customer information
Customer information will be found in full with just a few simple steps.- Allows searching customer information using full name, email. phone numbers, address, company name or tax number.
- Combine searching for customer information by customer barcode.
- Easy to search through sales channels, customer groups, and purchasing branches.
- Tagging to easily find products and grouping results.
- Customize to add/remove the information columns in the customer management to display as you prefer.
03
Group and set customer status quickly
Make it easy to manage and identify potential customers; supporting marketing strategies (push notification, Email marketing,..).- Supports in classifying customer segments: customer information, purchasing history, order information, customer tags, date of purchasing, order values, purchased items and others.
- Create the desired number of customer groups.
- Based on the customer groups that the business has grouped to take care of and apply to the right marketing campaigns.
- Support customer analysis based on viewers, new customers, active, inactive, returning, not purchased, purchased, failed purchase; breakdown by city/country, customer gender.
04
Create a membership program or program for each customer segment
Stimulate customer shopping behavior and effective customer retargetting.- Allows to set up the form of collecting points for members according to different levels.
- Install offers, discounts suitable for each member rank.
- Automatically apply the appropriate program if the buyer satisfies the conditions set by the seller.
05
Filter and download customer lists quickly
Easily filter customers by frequency of frequent purchases or not making purchases for a long time.- Customize different forms of filtering, easily group customers to help focus on the right audience to implement effective marketing and remarketing strategies.
- Easily import and export customer lists with Excel files.
- It is possible to select and filter out multiple customers at the same time.
- Activates customer filtering based on debit number.
06
Decentralization of customer service staff
Save the entire customer care history of the decentralized staff in detail.- Allow employees to be decentralized to take responsibility for customers to provide the best service to each customer.
- Save call history as employees conduct service to improve the quality of customer service.
